Delete your data
You can request deletion of data associated with your Washed signup, application or account.
We may sometimes need to retain limited information where necessary for security, a dispute, or an applicable accounting or legal obligation. In that case, its use is restricted to that purpose.
Make a request
Write to us on WhatsApp at +228 93 67 84 25 from your account’s number, or to contact@washedafrica.com giving that number. Tell us whether the request concerns the waitlist, a washerwoman application or a subscribed household.
For a household, only the account holder may request deletion.
Verification
To prevent someone else from deleting your data, we check that the request comes from the account holder: from their own WhatsApp number, in person, or by calling them back on that number.
Before deletion
A running subscription, an upcoming visit, or an unsettled refund or claim must be finished first. We tell you what is left to settle. A safety suspension in force prevents deletion.
After deletion, Washed can no longer write to you. If the same number writes to us again, it opens a new account.
Processing the request
We erase what identifies you: numbers, names, address, landmarks, the characters noted from your ID document and the text of messages. The location pin is rounded to about 1 km.
We keep, without your name, what the law or safety requires: payments, cycles and visits for 10 years (OHADA accounting law), claims and safety incidents for 3 years. The number that paid stays on the payments. This information is no longer used for ordinary service purposes.
WhatsApp keeps its own copy of your conversations; Washed cannot delete it.