Privacy policy

Service operator: Washed, a commercial project in the process of being established in Lomé, Togo.

For questions about your personal data: contact@washedafrica.com, or on WhatsApp at +228 93 67 84 25.

We limit collection to information needed for your relationship with Washed.

• Waitlist: phone number, neighbourhood and email address if you choose to provide it.
• Washerwoman application: identity and contact information, neighbourhood, and information needed for vetting and visit organization.
• Your household: WhatsApp number, first and last name, address and landmarks, the location pin you send on WhatsApp, the number of people covered and their first names if you give them.
• The account holder’s ID document: it is seen in person, never photographed. We note only its type, its last 4 characters and its expiry date.
• Subscription and payments: plan, cycles, orders, the number that paid, the Mobile Money provider, the transaction reference, amounts and screenshots sent as proof of payment.
• Visits: the date, the washerwoman assigned and the outcome of each visit, noted by the office. During the beta the washerwoman uses no app: no GPS position and no photo is taken during the visit. If that changes, this policy will be updated first.
• Messages: your conversations with Washed on WhatsApp, your claims and the office’s replies.
• Technical data: the minimum information needed for the security of the site and our systems and for error diagnosis.

We use this data to manage the waitlist, process applications, recognise your household from your WhatsApp number, schedule visits, verify payments, pay washerwomen, handle claims and protect the service from abuse.

On WhatsApp, an automated assistant reads your messages to understand your request, with the help of an artificial-intelligence model. It does not verify money, allocate places or decide any fault or sanction: our fixed rules or a person at the office do that. You can ask to talk to a person at any time.

Washed does not sell personal data and does not use it for targeted advertising.

Some data passes through providers strictly needed for the service: WhatsApp (Meta) for messages, an artificial-intelligence model provider to understand your messages, hosting for our servers, email delivery and error diagnosis. They receive only the information required for their role.

WhatsApp keeps its own copy of your conversations under its own terms; Washed cannot delete it.

You pay yourself from your Mixx by Yas or Flooz account. Washed never takes money from your account and never asks for your Mobile Money secret code.

We apply technical and organizational controls appropriate to the stage of the service, including access restrictions, logging of sensitive actions, encryption of sensitive data where specified by the architecture and separation of operational roles.

We keep data only as long as needed for the service, security, dispute handling or applicable accounting and legal obligations. The periods are below; when they end, the data is deleted or anonymized.

• Phone number and profile: while your account exists, then 2 years.
• Service address and landmarks: while your account exists, then 1 year. When the account is deleted, the exact pin is erased; only a position rounded to about 1 km is kept.
• The account holder’s ID document: the characters noted are erased with the account.
• WhatsApp messages: while your account exists; their text is erased with the account, except your words quoted in a claim.
• Visits and their outcome: 10 years, without your name or number once the account is deleted, for washerwoman pay and accounting.
• Visit ratings and comments: 2 years.
• Claims, disputes and safety incidents: 3 years.
• Technical message delivery logs: 90 days.
• Payments and receipts: 10 years, as OHADA accounting law requires. The number that paid stays on the payment: any refund is sent back to it.

You may request access to, correction of or deletion of your data on WhatsApp at +228 93 67 84 25, or by email to contact@washedafrica.com. For a household, only the account holder may ask. We check that the request comes from them: from their own WhatsApp number, in person, or by calling them back on that number.

The copy of your data is sent to your WhatsApp number. You may leave the waitlist at any time.